Taste guarantee

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Terms & Conditions

Last updated: 13 November 2023

Petgood Australia’s Terms & Conditions


These terms and conditions (the "Terms") are provided by Petgood Australia (ABN: 54 649 801 481) ("Petgood Australia", "us", "our" or "we").


You may contact us by using any of the contact details set out below ("Contact Information"):Email address: help@petgood.comYou can also contact us through our chat function on our website.


By creating an Account and/or ordering Products you agree to the Terms.


We may modify these terms at any time. The terms and conditions that are available on the Site when you order Products from us will be the one that applies if we accept your order.


"Account" means the account that you register and create on the Site.

"Contact Information" means the information set out under the section "Contact Information" above. "Functions" means the Site, your Account and the Products, jointly.

"Privacy Policy" means our Privacy Policy (https://petgood.com/pages/privacy-policy) which describes how we process personal data.

"Product or Products" means the product described under section "The Product" below which we have made available through the Site, together with any such other related equipment, services and information made available by us to you.

"Site" means our website (https://petgood.com/).


More information about the Products can be found on the Site.


For ordering of the Products, you can create an Account. You are not allowed to transfer the Account to others, and you may only sign up one (1) Account. Once an Account has been created, and payment has been made where prepayment is required, the Products will be available and ready to order, as instructed in the Site.


We ask you to order the Products in accordance with the instructions on the Site.

Our confirmation of your order will take place when we email you. Our confirmation means that a contract has come into existence between you and us. If we are unable to confirm your order, we will inform you of this in writing and will not charge you anything.

If you need to change an order, please contact our customer service team using the Contact Information below. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


During the order process we will let you know when and where we will deliver the Products to you, including any pertaining goods or digital content.

The delivery time depends on whether the ordered Products are in stock, or if they are Products that are out of stock. Orders containing both in-stock Products and Products that are out of stock, may be held until all out of stock Products are in stock at us, at which time we will dispatch the entire order.

We may, at our own discretion, deliver the Products by installments in any sequence. Delivery is made through reight partners which may include a freight cost, in such a case, this is clearly stated when ordering.

The expected delivery time is specified during the order process. Note that delivery of large packages can be changed to home delivery and that light packages can be delivered in the mailbox at your registered address. We do not guarantee that the freight alternatives are available at the destination that you wish delivery to be made to.

We deliver to all regions of Australia. Delivery times, payment options, freight partners and freight cost may vary from what has been stated in these Terms if you want the Products delivered outside of Australia. The specific terms applicable for a delivery of Products outside of Australia will be communicated to you during the order process.

We have the right to charge you for handling that arises when you do not pick up your ordered Products in time from the place of delivery following transport of the Products. The same applies if you, or someone on your behalf, is not present at the time of delivery. We may cancel the delivery if you have provided us with incorrect, incomplete or inaccurate information before the delivery.



You must pay all applicable fees as set out and described on the Site for the Products that you have selected. The prices for the Products are set out on the Site and include any explicitly set out relevant delivery costs, goods and services tax (GST) or other fees and taxes (as applicable). The price of the Products provided to you will be the price indicated on the order pages when you placed your order.

We have the right to change the prices for the Products. If we change the prices, we will notify you in advance. By continuing to order the Products after the price changes come into effect, you agree to be bound by the new prices.


Payment for the Products can be made in accordance with what is set out below. We offer payments by way of:

  • Card payment

  • Google pay

We offer payments in cooperation with Google Pay. On your payment, the third party processor's/provider's terms and conditions will apply.. You may be requested to identify yourself and credit reports may be pursued. Where we use a third party for payments, we will not have access to or store any payment information.

The Products may be paid for by credit or debit card. You must keep the payment information accurate and up- to-date. You agree to pay within the set time for the payment method you choose. We have the right to close down your Account until you have paid for all the charges incurred by you. Payment after the due date can entail late payment fees and interest.



We offer the Products to individuals acting as consumers (as defined under applicable local law).

You may not order the Products or use any of the Functions if you are below eighteen (18) years of age, unless you have legal permission from your legal guardian.


When you use the Functions, you must always comply with all applicable laws and these terms. You may not use the App or the Site in a manner contrary to our, or any third party's, rights and interests. You agree to comply with all instructions and recommendations provided by us from time to time.

You agree that you are responsible for all activities that occur under your Account. Credentials for your Account must be kept secure at all times and you are forbidden to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately by using the Contact Information.

We are entitled to decline or adjust an order from you and close down your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account. This shall also apply if you fail to comply with these Terms (for example if you have not paid for the Products in time) or other mandatory provisions by law.


We assume that the information, including contact information, that you provide us with is correct and up to date. The information, including contact information, that you have provided to us will be used when we provide you with information and/or materials, such as digital content etc.

We only supply the Products to you for private use. You may not use the Products for any commercial, business and/or re-sale purposes.


Customers are able to leave reviews on Trustpilot after either receiving a sample of our product/s, or after the purchase of one or more of our products from our website or from a retail partner.


Our mission is to create a more sustainable and transparent pet world and want to give more pet owners the chance to try petgood. As a first-time buyer you therefore have the opportunity to get 100% money back if your dog or cat (against all odds) dislikes our food. You can take advantage of the taste guarantee if:

  • You are a a first-time buyer of pet food from www.petgood.com

  • Dog: Your order is 1 kg or less

  • Your four-legged friend does not like the taste of the food

  • You get back to us within 30 days of your orderTo use the taste guarantee simply record a video of your furry friend (not) eating the food and attach the video together with your order number in an email (help@petgood.com). We will then take care of your case and get back to you as soon as possible.


We process your personal data in accordance with our Privacy Policy.



The Site is owned and operated by Petgood Australia, a subsidiary of Petgood AB. All copyrights, trademarks, trade names, logos and other intellectual or industrial property rights held and used by us as well as those presented in the Functions (including titles, graphics, icons, scripts, source codes etc.) are our property or third party licensors' property and must not be reproduced, distributed, sold, used, modified, copied, limited or used (in whole or in part) without prior written permission.


You must not tamper with, attempt to gain unauthorised access to, modify, hack, repair or otherwise adjust any of our material, hardware, source-codes or information for any purposes.


The Products and other information, including all associated intellectual property rights, provided and made available by us, remain our exclusive property. You may not use our exclusive property for commercial or any other purposes without our written consent.


Australian law shall apply to these Terms and our legal relationship in general. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location. 


If you have any complaints, please contact our support department by sending an email to help@petgood.com.


Petgood Australia is an entity registered in Australia.Registered address: Level 24, 91 King William Street, Adelaide, SA 5000

ABN:54 649 801 481